A referrer is a community member who helps potential users understand the software and determine whether it may be appropriate for their needs.
A referrer can also help locate appropriate documentation.
Referrers do not sell software, approve configurations, or guarantee outcomes.
There are two referral tiers, based on experience and the type of assistance provided.
HAMTell.com Helpers typically assist by:
Explaining what the software does at a high level
Helping users understand what information is required
Pointing users to official documentation
Encouraging users to ask questions before purchasing if unsure
Helpers do not provide technical configuration advice or system validation.
HAMTell.com Techs are more experienced users who may additionally:
Help interpret documented technical requirements
Assist users in understanding whether their system appears compatible based on provided information
Clarify configuration concepts using existing documentation
Techs still do not:
Approve final configurations
Guarantee compatibility or outcomes
Modify software or systems on behalf of customers
Referral rewards are flat-rate only
Rewards do not increase with higher-priced packages
Once a purchase exceeds the HAMTell.com Package, the referral reward remains the same
This means:
There is no incentive to upsell
Advice remains neutral and practical
Customers are encouraged to choose what fits their needs, not what costs more
The flat-rate structure exists to:
Prevent upselling pressure
Keep advice honest and community-focused
Maintain trust within the ham radio ecosystem
Reward assistance, not persuasion
Referrers are rewarded for helping someone get connected, not for maximizing revenue.
No.
Most referrers are:
Ham radio operators
Club members
System operators
Community members familiar with the software
There are no quotas, targets, or sales expectations.
For individuals, referral rewards may be issued as credits or cash (if eligible).
For clubs and organizations, participation is treated as fundraising support, not commissions for services.
Clubs are not sales agents.
Yes.
When purchases are attributed to a club, the company may provide a fixed contribution per qualifying sale to support club activities.
The contribution amount is flat-rate and does not vary by product tier.
No.
Referrers may not:
Guarantee compatibility
Promise specific configurations
Commit to features or timelines
Represent themselves as employees or agents
Only the company confirms final eligibility, configuration, and support scope.
Customers are encouraged to:
Review official documentation
Ask questions before purchasing
Contact support for clarification
Choosing the correct option upfront helps avoid confusion or disappointment later.
Referral rewards are issued only after:
A valid purchase is completed
Required customer information is submitted
The order is finalized
Any applicable review or refund period has passed
No.
Self-referrals are not permitted.
No.
Participation does not create:
Employment
Independent contractor status
A sales agency relationship
Referrers act independently and have no authority to bind the company.
Yes.
The program structure, reward levels, and eligibility rules may be updated. Changes do not apply retroactively to rewards already issued.
Community Support Helpers assist by:
Responding to customer questions
Helping customers understand required information
Drafting responses to inquiries
Clarifying documentation or next steps
Assisting with pre-purchase questions without influencing purchase decisions
Support Helpers do not receive referral rewards or sales-based compensation for these activities.
| Referrer | Community Support Helper |
|---|---|
| Helps explain options | Helps answer questions |
| May receive referral rewards | Paid flat fees per task |
| Reward tied to completed sales | Payment not tied to sales |
| No obligation to respond | Responds to assigned inquiries |
A single person may participate in both roles, but compensation for each role is tracked and paid separately.
Support assistance is compensated using flat fees per completed task, such as:
Responding to a customer inquiry
Reviewing submitted information
Drafting a support response
Providing clarification based on existing documentation
Compensation for support work:
Is not tied to sales
Does not vary by product tier
Is not influenced by customer purchase decisions
This structure ensures advice remains neutral and accurate.
Support requests may be:
Assigned by the company
Offered to available Support Helpers
Accepted on a first-available basis
The company retains final discretion over:
Which inquiries are assigned
Whether a response meets quality standards
Whether a task qualifies for compensation
This separation exists to:
Prevent upselling pressure
Encourage honest, accurate responses
Ensure customers receive unbiased guidance
Avoid conflicts of interest
Support Helpers are paid for helping, not for persuading.
Participation as a Support Helper does not create:
Employment
Guaranteed work
Exclusive obligations
Support Helpers may be compensated as independent contributors, subject to applicable onboarding and payment requirements.
No.
Support Helpers may:
Explain documented features
Clarify requirements
Direct customers to official resources
Support Helpers may not:
Guarantee compatibility or outcomes
Commit to timelines or configurations
Override company decisions
Represent themselves as employees or agents
If a Support Helper:
Is also a referrer
Has a potential conflict of interest
Has referred the customer
That information may be disclosed internally, and tasks may be reassigned if appropriate.
The goal is fairness and transparency.
Support responses must:
Be accurate
Be respectful
Align with official documentation
Avoid speculation or guarantees
The company may revise, reject, or reassign responses that do not meet these standards.
The company may:
Adjust flat fees for support tasks
Change how tasks are assigned
Pause or discontinue the Support Helper role
Remove participants for quality or conduct reasons
@ 2025 Raphael Kelling. All rights reserved.